Privacy Policy

Privacy Policy for Pro-Acoustic

At Pro-Acoustic, we are committed to protecting your privacy and ensuring a safe, transparent experience for all stakeholders, including vendors, customers, and partners. This privacy policy explains how we collect, use, and protect your personal information when you visit or use our website.

1. Information We Collect

We collect various types of information based on your interaction with our platform, which may include:

• Personal Information: For vendors, this may include your name, email, business details, and financial information. For customers, this may include your name, shipping address, and payment information.
• Account Data: Vendors will also be asked to provide details like product listings, business history, and transaction information. Customers may provide preferences and purchase history.
• Usage Data: Information such as IP address, browser type, and pages visited for all site users to ensure smooth operations and improve user experience.

2. How We Use Your Information

The information we collect is used to:

• For Vendors: Facilitate product listings, transactions, and payouts, as well as to communicate regarding order processing, account management, and platform updates.
• For Customers: Process orders, payments, and shipping, as well as provide customer service, updates, and marketing communications.
• For Platform Operations: Maintain and enhance the website functionality, improve security, and ensure compliance with legal and regulatory requirements.

3. Sharing Your Information

We do not sell or rent personal information. However, we may share your data with trusted third parties in the following ways:

• With Vendors: Customer information such as shipping address and order details may be shared with vendors to complete transactions.
• With Service Providers: We may share information with third-party providers to support our business (e.g., payment processors, shipping services, IT support).
• For Legal Compliance: We may disclose your data if required to comply with legal obligations or protect the rights of our platform, vendors, or customers.

4. Data Security

We employ industry-standard measures to protect your personal data, including encryption, secure servers, and regular security audits. However, no method of transmission over the internet is 100% secure, so we cannot guarantee absolute security.

5. Vendor-Specific Policies

As a vendor on Pro-Acoustic, your information is vital for transaction fulfillment and compliance. Vendors are responsible for securing the personal data of customers that they access through the platform, and must adhere to applicable data protection laws. Pro-Acoustic is not responsible for vendors’ independent data processing outside the platform.

6. Your Rights and Choices

As a user, whether a vendor or customer, you have rights regarding your data:

• Access and Updates: You can access and update your account information at any time.
• Opt-out: Customers can opt out of marketing communications via account settings or by following the unsubscribe link in emails.
• Data Deletion: You can request the deletion of your data, although certain information may be retained to comply with legal obligations.

7. Changes to the Privacy Policy

We may update this policy from time to time to reflect changes in our services or legal obligations. Vendors and customers will be notified of any significant updates.

8. Contact Us

If you have any questions about this Privacy Policy or your data, please contact us at support@pro-acoustic.com.