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At Pro-Acoustics, we strive to ensure your complete satisfaction with every purchase made on our platform. Our refund policy is designed to be transparent and fair to both buyers and sellers, ensuring a smooth experience for all.

Refund Eligibility

Refunds are eligible under the following conditions:

1. Defective or Damaged Products: If you receive a product that is defective, damaged, or not functioning as intended, you are eligible for a refund.
2. Incorrect Items: If the item delivered does not match the product description or is not the item ordered, you can request a refund.
3. Missing Items: If any part of your order is missing or incomplete, you can request a refund for the missing items.

Refund Request Timeline

• Refund requests must be submitted within 7 days of receiving the product.
• After 7 days, refund requests may not be honored unless under special circumstances.

Refund Process

1. Contact Seller: For any refund requests, the first step is to contact the seller directly via our platform.
2. Provide Evidence: When requesting a refund, you may need to provide photos or videos of the defective or incorrect item as proof to support your claim.
3. Resolution Time: The seller will have up to 5 business days to respond to the refund request.
4. Pro-Acoustics Support: If the issue is unresolved, Pro-Acoustics will act as an intermediary to mediate and help facilitate the resolution process.

Refund Method

• Refunds will be processed via the original payment method used for the purchase. Depending on your bank or payment provider, it may take 7-10 business days for the refund to appear in your account.

Non-Refundable Items

Certain items may not be eligible for refunds. These include:

• Custom-made or personalized items.
• Items purchased as part of clearance or final sale events.
• Products that show signs of wear, misuse, or damage caused by the buyer.

Shipping Costs

• Refunds will not include the shipping costs unless the product is defective or the wrong item was delivered.
• In cases where you are responsible for returning the item, the cost of return shipping will be your responsibility unless agreed otherwise by the seller.

Important Notes

• Pro-Acoustics serves as a marketplace facilitator and is not liable for any disputes that may arise between the buyer and seller. We will do our best to ensure a satisfactory resolution for both parties.

Please make sure to review the refund and return policies of each seller, as they may have additional terms or specific conditions.