Shipping and Delivery

At Pro-Acoustics, we are committed to ensuring that your orders are delivered promptly, securely, and in the best condition possible. Please review the following details regarding our shipping and delivery policies to better understand how your products will be handled once they leave our vendor’s warehouse.

1. Shipping Process

Once you place an order on Pro-Acoustics, the vendor(s) will prepare your product(s) for shipment. The following steps outline the shipping process:

• Order Confirmation: Once your order is placed, you will receive a confirmation email with the details of your purchase. The vendor will be notified to begin processing your order.
• Order Processing: The vendor will package your order securely and prepare it for shipment. Depending on the product and vendor’s location, this may take between 1-5 business days.
• Shipment Notification: You will receive an email with the shipping confirmation, including tracking information, once your order is dispatched. You can use this tracking number to monitor the progress of your shipment.

2. Delivery Times

Delivery times vary depending on the product, the vendor’s location, and your shipping address. Generally, estimated delivery times are as follows:

• Standard Shipping (Domestic): 5-10 business days.
• Standard Shipping (International): 10-20 business days.

Delivery times are subject to change based on availability, shipping carrier delays, or customs clearance processes (for international shipments). Please note that these time frames are estimates, and actual delivery may vary.

3. Shipping Methods

We work with several shipping carriers to ensure that your order reaches you in a timely and safe manner. The shipping method for your order will depend on the vendor’s preferred shipping partner, and your tracking information will specify the carrier being used.

Common shipping partners include:

• UPS
• FedEx
• DHL
• USPS
• Local courier services

4. Shipping Costs

Shipping costs are calculated at checkout based on the weight, dimensions, and destination of your order. In some cases, vendors may offer free shipping on certain products or promotions, which will be clearly indicated on the product page.

For international orders, additional shipping fees such as customs duties, taxes, or import charges may apply. These charges are the responsibility of the customer and will be calculated based on the destination country’s policies.

5. Order Tracking

You can easily track your order by using the tracking number provided in your shipping confirmation email. Simply click the tracking link or enter the tracking number on the carrier’s website to view the status and location of your shipment.

6. Delivery Issues

If your package is delayed, lost, or damaged in transit, we will work closely with the vendor and shipping carrier to resolve the issue. Here’s what you should do:

• Lost Packages: If you believe your package is lost or has not been delivered within the estimated time frame, please contact our customer service team at [insert contact info]. We will help investigate the issue and provide updates or arrange for a replacement.
• Damaged Packages: If your order arrives damaged, please take photos of the packaging and damaged items immediately. Reach out to our customer support team at [insert contact info] within 48 hours of receiving the package so we can assist you in resolving the issue.

7. International Shipping

We ship to several international locations. However, please note the following for international orders:

• Customs Duties and Taxes: You may be required to pay additional customs duties, taxes, or other import fees upon delivery. These fees are not included in the product or shipping price and are the responsibility of the buyer.
• Customs Delays: International shipments may be delayed due to customs processing. Please allow extra time for delivery, particularly during peak seasons.

8. Split Shipments

If your order includes products from multiple vendors, it may be shipped separately. Each vendor is responsible for shipping their products, so you may receive multiple packages on different dates. You will receive individual tracking information for each shipment.

9. Vendor-Specific Shipping Policies

Each vendor on Pro-Acoustics may have their own specific shipping policies, especially for larger or custom-made products. Please review the product page for any vendor-specific shipping details, such as lead times or special handling requirements.

10. Contact Us

If you have any questions or concerns about your shipping or delivery, please feel free to reach out to our customer service team at:

• Email: info@pro-acoustics.com
• Phone: +91 90150 60000
• Live Chat: Available during business hours for immediate assistance.

Pro-Acoustics strives to offer a seamless and transparent shipping experience, ensuring that your acoustical products reach you on time and in perfect condition. Thank you for choosing Pro-Acoustics as your trusted platform for acoustic solutions.